mx001's Privacy Policy

Introduction & Scope

mx001 ("we", "us", "platform") operates a safe and reliable online gaming service for players in Bangladesh. When you use the mx001 website or mobile version, you are considered to have agreed to this privacy policy.

This policy is an integral part of the Terms & Conditions. Please read this policy carefully before using the platform. The protection of your personal information is a priority for us, and we store your data using SSL encryption and industry-standard security measures.

Information We Collect

mx001 collects only the information necessary to provide its services. The various types of information are described in detail below:

2.1 Personally Identifiable Information

• Full name and national ID details (for identity verification)
• Date of birth (age verification — for users 21+ only)
• Active email address and mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking account numbers (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history

2.3 Technical & Usage Information

• IP address and device identity
• Browser type and operating system information
• Platform activity logs (login times, game play history)
• Information obtained from cookies and similar tracking technologies

Purpose of Data Collection

mx001 uses your information for the following legitimate purposes:

• Account Management: For registration, login, and account security.
• Service Delivery: For running games, maintaining betting records, and distributing winnings.
• Financial Transaction Processing: For secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Identity & Age Verification: To confirm user eligibility and prevent access by minors.
• Fraud Prevention: To detect irregular activity and maintain platform security.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Responsible Gaming: To monitor your playing patterns and help prevent problematic behaviour.
• Promotional Communications: To send notifications about bonuses and offers (with your consent only).

Cookie Policy

The mx001 website uses cookies to function properly. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: Collect statistics to improve platform performance.

You can disable non-essential cookies through your browser settings, though this may affect some platform functionality.

Sharing Information with Third Parties

mx001 does not sell your personal information or transfer it to third parties for commercial purposes. Information may be shared only in the limited circumstances described below:

5.1 Payment Processors

Financial information required to complete transactions via bKash, Nagad, Rocket, and bank transfer is securely transmitted to the relevant service providers.

5.2 Technology Partners

Game software providers (companies such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft) receive the minimum information necessary to operate the games. These partners are contractually obligated to comply with mx001's privacy standards.

5.3 Legal Obligations

Disclosing information may be our legal obligation in response to a court order or a valid request from a legal authority. In such circumstances, mx001 is required to disclose the necessary information.

5.4 Business Restructuring

In the event of a merger or acquisition involving mx001, user information may be transferred, but the protections under this policy will continue to apply.

Data Security Measures

mx001 applies industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
• Access Controls: Only authorised personnel may access user information for specific, defined purposes.
• Regular Security Audits: Routine cybersecurity assessments are conducted to identify platform vulnerabilities.
• Data Backup: Regular backups of data are maintained on secure, encrypted servers.
• Password Hashing: User passwords are never stored in plain text — advanced hashing methods are used.
• Two-Factor Authentication: The option to enable an additional layer of security for account access.

However, no method of transmitting information over the internet is 100% secure. We make every effort to provide maximum protection, but an absolute guarantee of complete security is not possible.

Data Retention Period

mx001 retains your information only for as long as necessary:

• Active Accounts: Information is retained for the entire duration the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained as required for legal and financial compliance.
• Financial Transaction Records: Transaction data is kept for the period required under financial regulations.
• Marketing Communications: Your information is removed from marketing lists promptly upon withdrawal of consent.

Your Rights & Controls

As a user of mx001, you have the following rights over your own personal information:

8.1 Right to Access Your Information

You may request details of the information mx001 holds about you at any time. Email [email protected] for assistance.

8.2 Right to Correct Your Information

If your account contains incorrect or incomplete information, you may request a correction. Providing accurate information is essential for secure service.

8.3 Right to Delete Your Information

Within the limits of legal obligations, you may request that your personal information be deleted. However, this request may not be fully actionable for active accounts.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. This can be done through your account settings or by emailing [email protected].

8.5 Data Portability

You may request a copy of your personal information in a common format that you can use elsewhere.

Protection of Minors

mx001 strictly provides services to users aged 21 and above only. We do not knowingly collect personal information from any minor.

If we suspect that a minor has created an account, we will immediately suspend that account and delete the associated information. If you believe a minor is using mx001, please notify us at [email protected].

International Data Transfers

mx001's servers and technology infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, the protections described in this privacy policy will always apply.

When sharing information with third-party technology partners, we ensure appropriate contractual safeguards so that your information receives the same level of protection everywhere.

Policy Changes & Updates

mx001 reserves the right to revise this privacy policy from time to time. When significant changes are made, we will notify users in the following ways:

• A notification will be sent to the registered email address.
• A notice about the changes will be shown upon logging in to the platform.
• The update date will be clearly stated on this page.

Continuing to use the platform after a revised policy is published will be considered your acceptance of the new policy. If you do not agree with the changes to the policy, please contact our support team to close your account.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact the mx001 support team:

• Email: [email protected]
• Live Chat: Support is available 24/7 in Bengali and English through the platform.

We aim to process all privacy-related requests as quickly as possible. mx001 is always committed to protecting your information.

For more information, visit our Terms & Conditions and Responsible Gaming pages.